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ALTO Newsletter June 2015
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June 2015



In This Issue

Leaders' and Mid-managers' event in London
ALTO Conference New York 2015 - highlights
The ALTO- Deloitte benchmarking survey 2015 
New members Q2 2015
Industry Standard

New members in Q2 2015

Please welcome our new members who joined the association in the second quarter of 2015.

Academia United, Turkey
ELC Sydney, Australia
DPMC International, UK


Industry Standard

ALTO has been trying to find a way to start a dialogue between educational agents and their partner schools about the unnecessary workload caused by the way each and every one of them feature their programmes and prices differently. 

The initiation is lead by Thiago Espana Board member and has been supported by ALTO member agents which lead to a very interesting and productive Round Table session at the recent annual conference of the association in New York. 

Thiago started the session with a short presentation about why we need standardisation in our industry and proposed 11 guidelines which could be easily adapted by language schools. Following these guidelines would not only make agents' life easier but would also reduce the time and correspondence spent on "clarifying" the exact details on what's behind schools' offers.

Click here to see the proposed guidelines and read more on the PIE News


ALTO double event London 7th September 2015
Leadership event + new! Mid- managers' training event 

We are happy to announce the launch of the Developing the Leaders of Tomorrow project on 7th September in London. Recognising the need for professional development in our industry doesn't stop at the leaders and decision makers level. We would like to encourage our members to invest in their mid-managers and help them to become better leaders in the future. 

Leadership event for ALTO Primary and Secondary members

Managing your customer experience 
by Shaun Smith
Afternoon session: Scaling up- review
by Paul O'Kelly

Register at:
  New! Developing the Leaders of Tomorrow - Mid-managers session

Getting the best from our people
by Paul O'Kelly

Register at:

Note! These two events run at the same time. If you're unsure about which one to register for, please contact Reka

ALTONY2015 - Conference highlights

  Education agencies have a unique opportunity to shape the future of the study travel sector with their proximity to their client base.
This was the message delivered by education strategist, Dr Alex Grech, at the most recent 2 day ALTO Conference in New York to the education agents and language training organisations.

As personalised learning becomes more in demand, agents are more nimble when catering for their clients’ wishes than language schools, which can be slower to adapt to the zeitgeist, he said.

"I have changed my mind about agencies," outlined Grech, who has spent some time getting to know the idiosyncracies of the language travel industry. He observed that rather than becoming redundant, he now felt agencies could better channel and respond to their customers' demands. "The world's biggest taxi company, Uber, owns no cars," he said. "Facebook, the world's most popular media platform, produces no content of its own."

Read full report 

2015 survey opens on 4th September, sign up here to participate if you don't currently hold ALTO membership