Delegates attending the ALTO Montreal event hosted by ICEF North America in April were treated to a professional development seminar by world renowned leadership expert Liz Wiseman. Entitled "Multipliers- How the best leaders make everyone smarter” professionals in the language travel industry were challenged by Wiseman to amplify the talent of the people around them.
Wiseman is the author of the bestselling book, Multipliers-how the best leaders make everyone smarter, and is president of the Wizeman group- a leadership and research development firm in Silicone Valley. She is a contributor to the Harvard Business Review and can boast an impressive list of companies she has coached including Apple, Nike and Microsoft.
ALTO board member David Brown opened the session by reaffirming ALTO’s commitment to bring together the leaders of the language travel industry to offer networking opportunities, professional development and to exchange information to build the international reputation of the industry.
Wiseman then drew on her experience of working with executives from around the world to inspire delegates toward that mission. She started off the seminar by asking them to reflect on their own leadership style to determine if they are a multiplier- someone who makes their team feel smarter and more capable, or a diminisher- someone who might be a clever leader, but who diminishes the intelligence of their employees.
She emphasised the latent talent in every organisation and showed the attendees how to use their own talent to bring out the genius in others, to challenge and encourage debates, to ask the impossible and to give employees permission to fail.
The art of managing, says Wiseman, is knowing how to ask questions that make people around you think. From her extensive research of 150 leaders in 35 companies worldwide Wiseman has found that the common denominator among multipliers is intellectual curiosity- asking questions that continuously challenge people.
Turning those questions into prepared, productive debate is another key strategy to engage employees. Wiseman encourages leaders to not make all the decisions, but rather ask questions, ask for evidence, ask everyone and ask for at least one person to switch her position on the issue in order to foster solution finding debates.
Wiseman incorporated dynamic and engaging activities throughout the seminar to demonstrate her points. Rather than promoting a complete system overhaul, that could lead to burn out, Wiseman urged delegates to make small changes toward improvements. She told delegates she hoped they would walk away with a number of ways in which they could change their own behaviour to become better leaders, to become "Multipliers".
Participants' feedback called Liz Wiseman a fantastic Keynote Speaker, she received an amazing high score 90% rating her "excellent" or "very good". Delegates also thought they could use Wiseman's tips in their own businesses, as 83% gave "excellent" or "very good" for take-home value.
ALTO members who didn't have the opportunity to attend the seminar can now log in to the ALTO site's members' area and watch the video recording of the whole event, please select Video files- Montreal seminar 2012 under Document Store menu item.
And this is what our members thought about the event, please watch the interviews here
"The seminars at ALTO are a completely unique experience... all these years I've been working in the industry there's never been professional development days set aside for our industry to bring agents and schools together." Gayle Forler, LSC/ EC Canada
"I can see myself right away interacting with our staff maybe in a different way come Monday." Ilan Cohen, ILAC Canada
"I had a couple of my statf there with me and they all found something in the session that they're going to be able to apply to their daily jobs." Sharon Curl, Eurocentres Canada
"The seminar gave me some concrete skills that I can take back and use in my company..." Tamsin Plaxton, Tamwood International Canada
"I found the seminar extremely useful and very pertinent to what I experience on a daily basis for the job I do..." Mauro Biondi, Emerald Cultural Institute, Ireland